Bilingual Customer Advocate & Project Coordinator
About the role
We are seeking a "people person" with a "data brain" At MODE Renovation, we don't just remodel kitchens and bathrooms; we transform homes and improve lives across Southern California. As a Customer Advocate, you are the vital link between our clients, our field teams, and our internal operations. This is a high-impact role for a proactive communicator who can deliver a seamless renovation experience while maintaining the administrative precision that keeps a large-scale operation running. What You’ll Do Customer Experience: Act as the primary point of contact, ensuring every client journey is transparent and professional. Proactive Liaison: Coordinate with field teams to identify and resolve project roadblocks before they ever reach the customer. Payroll & Data Support: Assist the administrative side of our workforce by importing and auditing pay data within ADP Workforce Now. Operational Auditing: Maintain company accuracy by auditing timecards, updating payroll logs, and managing new hire activations. Internal Resource: Support our team members with direct deposit setups, pay schedules, and W2 requests. Communication Management: Handle high-volume inquiries via phone and email with a "customer-first" mentality. What You Bring Experience: 1+ years in a high-touch Customer Service, Account Management, or administrative role. Project coordination experience - Required Bilingual (English/Spanish) – Required Technical Proficiency: Strong Microsoft Office skills, specifically Excel (Pivot Tables and VLOOKUP are essential for auditing). Communication: Exceptional verbal and written skills—you can turn a complex situation into a positive experience. Detail-Oriented: A "hawk-eye" for discrepancies; you are meticulous with data and documentation. Schedule: Full-time (Monday–Friday), with the flexibility for weekends if business needs arise. Why Join MODE Renovation? We are known as "The Last Honest Contractor" because we stand out through transparency, direct communication, and an unwavering commitment to quality. Unlike many in the industry, MODE operates with in-house (W2) employees rather than sub-contractors, allowing us to maintain a superior standard of excellence. When you join our family-owned team, you get: Proven Stability: We are a fast-growing company that tripled our revenue in a single year. Financial Future: Competitive salary (commensurate with experience), performance-based incentives, and a 401(k) plan with company support. Full Benefits: Medical, Dental, and Vision insurance. Time Off: Paid vacation and PTO to ensure you stay refreshed. Growth: We offer a clear path for professional advancement within our expanding operation. Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Vision insurance Application Question(s): Are you fully bilingual and comfortable communicating fluently in both English and Spanish (written and spoken)? Do you have prior experience in a high-touch Customer Service, Account Management, or administrative role? Do you have project coordination experience? Experience: Administrative: 1 year (Required) Location: Corona, CA 92878 (Preferred) Work Location: In person
Required skills
act qualification, adp human resources, Project coordination experience, english, spanish, Strong Microsoft Office skills, microsoft excel, pivot tables